A useful chatbot does not try to answer everything. It answers the right questions, recognizes limits, and hands over cleanly when a person should take over.
Service
Locations in Ulm/Neu-Ulm and Brandenburg/Berlin; built for companies beyond those regions.
A chat window is not yet a service process
Without clear knowledge boundaries, escalation, and integration, the bot becomes another channel that teams have to supervise and repair.
We plan the handoff, not only the dialog
We define tasks, knowledge sources, answer boundaries, and handoffs, then build chatbots that work with websites, portals, CRM, or internal systems.
What needs to be settled before the first dialog
- Website and service chatbots
- Internal knowledge assistants
- RAG integration
- Escalation and lead handoff
The bot has to reduce work, not create more of it
- Frequent questions get consistent answers.
- Uncertain situations are handed over safely.
- The bot is part of a process, not just a widget.